The entire process from booking the service to it being carried out was positive. Brian responded to my inquiry immediately and provided a realistic estimate for the work. I particularly like the emphasis on donating items rather than taking everything to the landfill. Although I first indicated that the pick up would be small, the drivers who came to pick up my things, based on that information, were very accommodating to take away a larger load. Since the truck had another load from the previous pickup, they took away the priority item right away and returned to take the rest. The drivers were friendly and professional and we were very pleased with the service and the price. I highly recommend this firm.